Info & Policies

PAYMENT

All major credit cards are accepted. Please don't hesitate to contact Margaux Lange directly if you have any trouble with the checkout process. [518.307.9595 or margauxlange@gmail.com]


SALES TAX

New York State residents please note 8.125% sales tax will be collected.


SHIPPING

DOMESTIC ORDERS:

US Orders will ship via UPS ground service ($15) which includes tracking and insurance. Average delivery time is 5-7 business days. If you would prefer a different shipping service, please contact us prior to purchasing so that we may accurately adjust your shipping information and total. (Please note: UPS does not deliver to P.O. boxes.)

INTERNATIONAL ORDERS:

International orders will ship via USPS Express Mail International ($65) and includes limited tracking and insurance. Average delivery time for this service is 5-10 business days to most locations, however please be aware that overseas shipping may take up to several weeks due to unpredictable postal delays. Thank you for your patience. 

For less expensive international shipping, orders can be shipped via Priority Mail International. This option does NOT include tracking information and limited insurance. Rates start around $15. If you would prefer this shipping service, please contact us prior to purchasing so that we may accurately adjust your total.

Margaux Lange cannot be held responsible for items lost in international transit. Buyer assumes ALL risk associated with international shipments. 

When a package is shipped internationally, it may be subject to import fees imposed by the destination country. Import charges can vary widely but are most commonly based on price, type of item, package weight, dimensions, origin country and the individual taxes, duties, and fees of the destination country. Margaux Lange cannot predict which of these fees, if any, will be applied to your international shipment, therefore any additional costs are the buyer's responsibility. 

We do not offer returns on international orders. 


RETURNS & EXCHANGES

Margaux Lange wants you to love your jewelry item. If you are not completely satisfied with your purchase, please contact us as soon as possible. You may return the item within 7 days from the time it was received for exchange or credit only. (EXCLUDES INTERNATIONAL AND CUSTOM ORDERS.) Item must be in its’ original packaging and in perfect, unused condition. Shipping costs will not be refunded.


GIFT WRAP

Margaux Lange believes that buying handmade should be a special experience, no matter what the occasion. Therefore, your purchase will arrive gift-wrapped and ready for giving!

If you are purchasing an item as a gift for someone and would like us to include a note with your sentiments, just let us know and we’ll be happy to include this with the gift wrap.

If you would prefer your purchase arrive without gift wrap, please contact us as soon as possible. 


JEWELRY CLEANING INFORMATION

• It is OK if the plastic/rubber doll elements and/or resins get wet. Water alone will not harm the materials.

• If the plastic/rubber doll elements get dirty, a non-abrasive soap such as liquid dish soap and warm water works well to gently clean the pieces. 

• Do not use commercial jewelry cleaners or solvents. Store jewelry away from direct sunlight. 

• While the plastic/rubber doll elements are generally durable and will sustain most normal wear, they do have the potential to scratch, rub off or stain. Handle with care. 

• While resin is also generally durable and will sustain most normal wear, it does have the potential to scratch and/or stain. 


WHOLESALE

Wholesale inquiries welcome from qualified businesses. Please contact us for more information.


CUSTOM ORDERS

Please contact us with your custom order requests. We would be happy to discuss your options!


MAILING LIST

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USAGE RESTRICTIONS

All of the information that you find on www.margauxlange.com is subject to copyright or other intellectual property rights held by Margaux Lange. Margaux Lange reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this web site.


PRIVACY POLICY

Margaux Lange is committed to protecting the security of customers’ personal information. Access to your information is restricted to those who are directly in charge of providing products to you. We maintain physical, electronic and procedural safeguards to protect your information. 

Whenever you shop online with Margaux Lange, we obtain all information necessary to complete and process your order including; your name, address, phone number and email address. Under absolutely no circumstances will we sell, loan, rent, trade or release your name, address, email address or any other personal information to a third party. Your credit card is processed by Paypal and we do not have access to your credit card details. We may retain details of your product purchases with us. 

Margaux Lange uses your email and occasionally your phone number to communicate with you regarding your current order. Each time you receive an email from us you will be given the option to be removed from our mailing list. If you have any question please don’t hesitate to get in touch. 


COPYRIGHT

All designs © Margaux Lange 2015. Designs are registered with the United States Copyright Office. Copyright infringement will not be tolerated. Please be respectful.